What payment methods do you accept?

We accept payments via major credit/debit cards, PayPal, ShopPay, GooglePay, ApplePay and cryptocurrencies such as Bitcoin, Ethereum, and Litecoin.

Are you an Australian based company?

Yes, Crypto Merch Market is proudly based in Australia. We are dedicated to serving the Australian community with high-quality crypto merchandise and primarily use Australian-based suppliers and vendors.

What if there is a problem with my order? 

Please contact us at support@cryptomerchmarket.com.au with your order number in the subject box and our customer care team will be in touch with you within 24 hours.

Can I edit or change an order after it has been submitted?

Orders are processed very quickly therefore all orders that have been processed via our website are not able to be modified or cancelled. Please contact us here if you have any concerns in relation to your order that you have submitted. We apologise in advance for any inconvenience that this may cause.

How long will it take to receive my order?

Shipping times vary depending on your location and the product. Generally, orders are processed within 2-7 business days, with shipping times ranging from 3-10 business days. Please note that some products may take longer to arrive.

Do you offer international shipping?

Currently, we only ship within Australia. However, we are actively working on expanding our shipping capabilities to include international destinations. Please stay tuned for updates on international shipping options.

Are your products ethically sourced?

Yes, we prioritize ethical sourcing and production practices. Our suppliers adhere to fair labor standards and environmental regulations.

Can I customize or personalize products?

At the moment, we do not offer customization or personalization services. However, we are continuously expanding our product range, so stay tuned for updates!

If you like a product but it is not quite what you were looking for or there is a something you would like (e.g a particular coin or token), send us an email and we will see if it can be designed. Contact the team at support@cryptomerchmarket.com.au.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 7 days of receiving your order at support@cryptomerchmarket.com.au, and please refer to our Refunds and Return Policy.

How can I contact customer support?

You can reach our customer support team via email at support@cryptomerchmarket.com or through the contact form on our website here.

Can't find what you're looking for?

Please send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@cryptomerchmarket.com.au